Exchanges & Refunds
This Exchange & Refund Policy applies to Wallness Pty Ltd for products purchased online at gummipets.com
We want you to be happy with your gummi goodies so if you have ordered the wrong size or wrong colour, we will happily organise an exchange or refund providing the following conditions are met:
- The item is unused and is in original condition as purchased, including all packaging with original tags and labels attached.
- The items are returned within 14 days of receipt.
- Proof of purchase from gummipets.com provided.
To organise an exchange, email firstname.lastname@example.org with your original order number, required size or colour or a request for refund and we will provide you with instructions on how to return your order.
All orders will be inspected upon return to ensure the above conditions are met. Failing to meet any of the above conditions may result in a return denial and us sending the original product back to you. In some scenarios, we may ask you to send us photos of the items you are returning to check their condition and save the back and forth.
Once we receive your item and it has been inspected and approved, we will organise your new size or colour to be sent back to your best address.
Once we receive your item and it has been inspected and approved, we will notify you and action your refund. Your refund will be applied to your original method of payment which may take a few days depending on your bank’s processing times.
Return Parcels and Return Postage
Return postage will be at customer's expense unless otherwise confirmed by us. For return parcels, tracking and sufficient packaging is recommended as we don't take responsibility for any item in return transit. Any lost or damaged items from return parcels will be at the returner's expense.
The replacement order's postage will be covered by us. We got you.
If an order is returned to us after being sent to an incorrect address, incomplete address or is uncollected from the post office, redelivery of the returned order will be at the customer's expense. If a refund is requested, the refund will be the purchase price minus the first and return delivery costs.